Shipping & FAQ
Sophene ships throughout the USA using the United States Postal Service (USPS), and throughout Australia using Australia Post.
Unless otherwise stated on the product page (i.e., the item is a pre-order), we aim to fulfil orders within 3-5 business days, and standard delivery times are 5-7 days.
Can I place an order from another country?
At the present time, we are not fulfilling orders outside of the USA or Australia. However, you can find our books on Amazon and Book Depository. If you are having difficulty ordering our books via these platforms, please feel free to contact us and we will endeavour to assist you further.
If you are a bookseller and would like to stock our titles, please contact us for more information.
Can I cancel my order or pre-order?
Provided your order has not yet shipped, you are able to cancel your order. Please contact us as soon as possible and we will arrange a reimbursement.
Please note that as ebook orders are fulfilled automatically, you cannot cancel these orders.
Do you accept returns?
All books are under a 14 day return policy. If for any reason you are dissatisfied with your purchase and wanting a refund or exchange, please contact us with your name, order number, date of purchase, which item(s), and reason for return.
- To be eligible for a return, your item must be in the same condition that you received it and must not show any signs of wear (e.g., no broken or cracked spine, no folded pages, etc.).
- If you purchased a set of books, we do not accept returns of individual books from the set.
- We will not cover the return shipping charges.
- Original shipping charges are non-refundable.